Your Course Price When making your booking you must pay a deposit of 25%. The balance is due 28 days prior to the commencement of your course or holiday. If the balance is not paid in time, we may cancel your booking and retain your deposit. Once you have booked, the agreed price of your course/holiday is fully guaranteed by Eurosail (UK) Ltd. and will not be subjected to any surcharge. This does not apply to invoice errors.

If You Change Your Booking If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or type of course, we will do our utmost to make these changes, but it may not always be possible. Any request for changes to be made must be in writing (email or letter). You may be asked to pay an administration charge of £15 per person and any further costs we incur in making this alteration. If this involves a change of date the terms of cancellation may be applied. Clients wishing to add extra persons to their party after the initial booking will only be able to do so if sufficient space is available. This should not be automatically assumed to be possible and you should ring the office to check first. We are not able to reserve flight seats without payment of your deposit. NB. Certain travel arrangements (e.g. Easy Jet tickets) cannot be changed after a reservation has been made and any alteration will incur a 100% cancellation charge.

Cancellation Policy Should you wish to cancel your booking, written notice is required. Any deposit paid will not be refundable, and you will be liable for 100% of the booking if less than 28 days notice is given.

If We Change or Cancel Your Course The arrangements for courses, holidays and charter are made many months in advance and it is sometimes inevitable that changes may become necessary. We reserve the right to make such changes should they become necessary. Most of these changes will be minor and we will advise you of them at the earliest possible date. Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire,adverse weather conditions or other unforeseen circumstances that may amount to force majeure.

Holiday/Course Termination We reserve the right at our absolute discretion to terminate without further notice the holiday or course arrangements of any client who refuses to comply with the instructions or orders of the company staff, agent or other responsible person and whose behaviour in their opinions is likely to cause distress, damage, danger or annoyance to other customers, staff, any third party or to property. Upon such termination our responsibility for your holiday ceases and we shall not be liable for any extra costs incurred by you.

If you have a complaint If you have a problem during your holiday or course please inform a relevant member of Eurosail staff immediately, they will endeavour to put things right on the spot. If your complaint is not resolved locally, please inform our office in the UK and then follow this up within 28 days of the end of your course/holiday/charter by writing to our customer Services Department at Eurosail(UK)Ltd. giving your booking reference and all other relevant information. It is strongly suggested that you communicate any problem to staff without delay. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on holiday and this may affect your rights under this contract.

Our Liability to You If you or any member of your party suffer death, bodily injury or illness arising from the negligent acts and or negligent omissions of our employees, agents, suppliers and contractors we will accept responsibility provided they are acting within the scope of or in the course of their employment. In respect of travel by air and sea and the provision of accommodation our liability will be limited in the manner provided by the relevant international convention. Eurosail (UK) Ltd. accepts no responsibility for the acts or omissions of its clients whether negligent or otherwise and shall not be held liable for any claims made against them (or as a result of their actions) either by other clients of Eurosail or third parties. Eurosail do not accept liability for losses that were actually unforeseeable to those involved at the time of booking, losses that were not caused by any breach on the part of Eurosail (UK) Ltd. or its supplier and any business losses or similar to the client as a result of unforeseeable circumstances.

Insurance cover Our equipment and yachts are comprehensively insured. Our policy provides £2,000,000 third party cover but DOES NOT cover individuals on board or their personal possessions. Eurosail (UK) Ltd. its employees or any person subcontracted by Eurosail (UK) Ltd. shall not be liable for loss or damage to clients' property nor for any injury or illness suffered by any client for whatever reason or cause. We strongly recommend clients to have their own accident, travel and all risks insurance.